Products

Complete Facility Management

Take advantage of ALL the aspects of PDQ Management Solutions services. Our Full Property Management service allows you to take a hands off approach or be as involved as you wish while your facility is managed to it’s highest capability.

Service Includes:

Full Monthly Site Audit

Complete Staff Management & Training

Maximization of Occupancy and Rate Potential

Policy & Procedure Implementation & Follow-through

Facility Maintenance, Upkeep & Image Review

Results Based Rate, Income & Cash Flow Management

Discount & Concessions Implementation and Projections

Budget Preparation and Analysis

Cost Control, Results Driven NOI Management

Measured Performance Objectives

Monthly Owner Reporting

Capital Improvement Recommendations

Customer & Community Relations

Unit Conversion Opportunity Review

Safe Business Practices Analysis

And more...

Audits

Auditing your facility is the most critical piece of ensuring your facility is being managed to it’s highest capacity. An objective Audit by an outside party on a regular basis can help get your facility on track or keep it on track by ensuring that your business practices are consistent and practiced in a way that limits your liability. Our auditing process can give you the peace of mind that your facility is being managed at it’s highest capacity. PDQ will:

Follow the money - Review of daily transactions, cash handling procedures, tenant transactions, discounts, concessions and exceptions analysis.

Office Procedures- Review rental agreement paperwork, reporting procedures, documentation & back up controls, safe practices.

Unit Inventory- Complete Unit inventory walk through to match physical to computer records. Resolve discrepancies where possible and report findings.

Curb Appeal– Provide an objective evaluation of your site’s impression including office appearance, staff, restrooms, and property overview.

Merchandise Inventory & Controls Review

Safety Issues- Identify and correct or report potential safety, security, maintenance or undesirable issues.

PDQ Management Solutions does not have a personal relationship with your staff therefore we can review the activities and quality of work being generated for you without bias. Our objective review can be useful as a training tool, employee evaluations, and more.

Staff Placement, Training & Evaluation

The success of your business can depend on whether your front line staff personnel are GOOD or GREAT! GOOD employees can be hired, GREAT employees are developed.

We can help you find the right staff or develop your current staff to be GREAT storage managers.

We offer Specific Training On:

Closing the Sale

Customer Service, Sales, & Product Knowledge Training

Ancillary Sales Training- Packing Supplies, Trucks, Business Services

Presenting Tenant Stored Goods Insurance

Presenting the Rental Agreement

Telephone Techniques

Customer Relations

Understanding Rent Rate Philosophies

Overcoming Rental Rate Increase Objections

Effective Marketing- On and Off Site

Daily Operating Procedures and Controls

Delinquency Control, Collections, Auctions

Physical and Financial Audit Training

Reading, Interpreting & Understanding Financial Reports

Importance of Accurate Competition Assessment

And More...

Competition

Understanding who your competitors are and what they are offering is a critical component of the success of any business.

Whether it is for satisfying investor requirements or your own peace of mind, an analysis of your business market can provide valuable information to help make crucial decisions on rates, discounts, tenant increases, Unit Mix conversions or adding additional inventory.

We can provide a full Competition and Market Analysis of your trade area that includes:

Demographics Reporting

Street Rate Price Comparison

Market Occupancies & Product Availabilities

Management Quality Comparisons

Rate Recommendations

Mystery shopping

Delinquent Tenant Management

Managing delinquencies and performing Public Sales or Auctions can be a daunting task. No one likes dealing with this side of the storage business but it is a component of the self storage industry that will always be there and also an area where most litigation occurs. Storage laws can appear vague and arbitrary. Many facilities choose just to ignore this issue rather than address it. This can be dangerous. Not only are they losing money every month but they are setting their business practices by precedent.

Establishing a consistent, legal Delinquent Tenant Management Procedure is an effective way to manage this aspect of your business.

We will provide a plan, training and follow through to take the fear and guess work out of managing delinquencies. We will work with you and your staff to reduce delinquencies, increase collections, manage sale procedures and paperwork, providing you with the confidence to tackle this area of your business successfully without disturbing occupancy.

Income Finder Service

Do you have that nagging feeling that you are missing something or that your facility should be returning more money to your pocket than it is? Has your facility hit a plateau and you are unable to move it to the next level? Try the PDQ Management Solutions Income Finder Service!

The Income Finder Service utilizes our proven expertise and insight in analyzing site performance, market conditions, and other factors that affect your bottom line. We provide an unbiased objective review of your facility designed to optimize operations in key areas and increase the returns on your storage investment.

This program provides a comprehensive overview of the vital areas of your business and is designed to uncover additional dollars that are currently untapped.

With this service we will provide you with an analysis that identifies cost savings, untapped income potential and provide specific recommendations to improve efficiency allowing you to increase the monthly income at your site. The savings realized and increased cash flow usually well exceeds the cost of this service. These recommendations can usually deliver results quickly.

You will be provided a written report of our findings and if you choose we can then help implement the recommendations and achieve the results that can generate additional cash flow for years to come.

Marketing Plans

ALL storage facilities require a marketing plan. The only difference is how extensive the plan needs to be to reach your facility goals.

We can evaluate your current marketing activities and track the effectiveness or develop a plan specifically for your facility based on budget, occupancy goals and other important factors.

We will provide Recommendations on:

Yellow Page Analysis

Marketing Collateral & Printed Materials

Brand Image Preservation

Referral, Discount or Concession Programs

Custom and Unique Programs Designed for your Site

Internet Opportunities

Community Involvement Programs

Facility & Retail Enhancement Opportunities

And more….

New Storage Facility Start Up Services

Opening a new Facility successfully requires many parts and pieces to come together in a timely manner. Below is just a summary of some of the items we can prepare and implement to start your facility on the road to profitability!

Prepare and present marketing plan incorporating pre opening, soft opening, grand opening marketing recommendations.

Assist in development of Operating Budget

Assist in acquiring and training staff. Coordinate required new hire paperwork and facilitate background checks on final candidates if requested. PDQMS will provide recommendations for manager compensation, bonus and incentive programs.

Identify and correct potential safety, security or undesirable items of concern to be addressed before opening.

Complete market analysis and competition review to set appropriate rental rates.

Make recommendations and implement as approved standard operating procedures and policies including items such as office hours, gate hours, fee structure, discount and concessions programs and general policy & procedure items.

Set up the rental office, computer and operating software, credit card processor, e-mail, phones, merchandise, leases, letters and forms, maintenance items.

Facilitate relationships and set up with needed vendors such as tenant stored goods insurance, building insurance, merchandise, call center, merchant services.

Assist in set up of accounting system and banking requirements.

Assist in development of brand image, preparation of collateral & printed materials, interior signage, banners and flags utilizing brand image where appropriate.

Provide recommendations, suggestions and advice on storage operations within our ability as requested.

We ensure that you are ready to open and accept business on day one with all the items in place for a successful start!

Once open we can manage the site for you providing financial and owner reporting monthly or train you or your representative to manage the business.

We work with you the way YOU want so you can continue with your primary business ventures or dedicate as much time to your storage investment as you desire!

The success of YOUR business is our primary focus.

Rental Rate Management

Do you have a consistent plan that allows you to increase current Tenant rent rates without upsetting your occupancy?

Has it been a long time or even ever since you increased your current Tenant rental rates?

Are Tenants paying far less per month than a new rental would today?

Are you getting fair market value for your services?

The costs associated with doing business have continued to grow and will only go higher. If you are not keeping pace with a planned and well executed program of Tenant rent increases then you are falling behind quickly.

Let us develop and implement a program specific to your site that will allow you to grow your rent income in an organized, structured, consistent manner without disrupting long term occupancy.